Refund policy
Refund Policy
At All Paws In, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.
Refund Window You have 30 days from the date of delivery to request a refund or replacement.
Eligible Refund Situations We offer a full refund or free replacement for the following:
- Item arrived damaged or defective
- Wrong item was received
- Item was lost in transit
How to Request a Refund Email us at [kimberlykay570@gmail.com] within 30 days of delivery with:
- Your order number
- A brief description of the issue
- A photo of the item (if damaged or incorrect)
We'll respond within 2 business days with a resolution.
No Return Required In most cases, you do not need to return the item. We'll issue your refund or send a replacement once your claim is reviewed and approved.
Non-Refundable Situations
- Change of mind after the order has shipped
- Incorrect shipping address provided by the customer
- Delays caused by customs or carrier issues outside our control
Refund Method Approved refunds will be issued to your original payment method within 5–10 business days.
Contact Us For any questions, reach out to us at [kimberlykay570@gmail.com].